TOPHOTEL PICKSFree-to-play social casino
Support

Front desk

Answers to the questions people ask most, and a way to reach us if yours is not here.

01

Do I need an account to play?

No. Gold Stripe Suite opens straight away, with no sign-up, no email and no password.

02

Can I buy more coins?

No. Coins cannot be purchased at all. If your balance runs low, press Reset balance and it goes back to 1,000 free coins.

03

Can I win real money or prizes?

No. This is a social casino for entertainment only. Coins have no cash value and cannot be withdrawn, exchanged or redeemed.

04

Why did my balance reset?

Balances live only in your browser tab. Reloading the page, closing it or opening the game in another tab starts you fresh at 1,000 coins.

05

How are results decided?

Each reel draws a symbol using your browser’s cryptographic random number generator, weighted as described on the game page. Results are not scripted.

06

Why is the Spin button greyed out?

Your balance is lower than the chosen spin cost. Pick a smaller stake, or reset your balance for free.

07

Who can play?

Adults aged 18 and over. The site is not intended for minors.

08

Is this a hotel booking site?

No. The hotel key-card look is purely a design theme. We do not list, review or book any accommodation.